Frequently Asked Questions

How do I place a custom order?

Choose your product and select your preferred options. Upload your photo on the product page if you have it ready, or place your order first and email your photo to support@madeova.com with your order number.

For a fully bespoke design, please email your idea and reference photos to support@madeova.com before ordering so we can confirm feasibility.

What kind of photo works best?

Please provide a clear, front-facing, well-lit photo with the whole face visible. For designs with multiple faces, provide one clear photo per face.

Avoid blurry images, heavy filters, sunglasses, masks, or hats that cover the face. If we need a different photo, our team will contact you before production.

Will I see my design before production?

Yes. We email a digital preview within 24 hours of receiving the photos and information needed for your design.

You can review the preview and request free revisions before approving the final design. We never begin production without your approval.

Can I change or cancel my order?

You can request design changes or cancel your order for a full refund before approving the final design.

Once you have approved the final design and your order has entered production, cancellations and refunds for a change of mind are no longer available.

To request changes or a cancellation, email support@madeova.com with your order number.

How long does production take?

Production typically takes 2–3 business days after you approve the final design. Time spent providing photos, reviewing previews, or requesting revisions is separate from production time.

How long does shipping take?

After production, standard delivery usually takes:

• United States: 7–15 business days.
• International destinations: 10–20 business days.

These are estimates, not guaranteed arrival dates. Holidays, customs processing, and carrier delays may affect delivery.

How much does shipping cost?

U.S. standard shipping is free on orders with a subtotal of $49 or more after discounts and before tax.

A flat $7.90 shipping fee applies to U.S. orders below $49.

International shipping rates are calculated at checkout. Import duties and taxes may apply.

Can I return a custom item?

You may cancel your order for a full refund before approving the final design.

Once your final design is approved and production has begun, personalized items cannot be cancelled, returned, exchanged, or refunded for a change of mind.

If your item arrives damaged, defective, or significantly different from your approved design, please contact us within 7 days of delivery with your order number and clear photos. We will arrange a free remake or refund.

Your statutory rights are not affected.

What is the Lifetime Fresh-Look Promise?

Our custom wobblers are covered by our Lifetime Fresh-Look Promise. Eligible reprints and remakes are free, with a shipping and handling fee applying.

Please see our Refund & Return Policy for the full terms, or email support@madeova.com with your original order number.

How can I track my order?

We email you a tracking link when your order ships. Please allow up to 48 hours for tracking information to update.

If you need assistance, email support@madeova.com with your order number.

How will I receive my refund?

Approved refunds are returned to your original payment method and processed within 3–10 business days. Your payment provider may take additional time to display the credit.

If you cancel before approving the final design, your full refund includes any shipping charges paid for the cancelled order.

Still have a question?

Email support@madeova.com. If your question concerns an existing order, please include your order number.