How do I place a custom order?

Choose your product, click "Upload Your Photo" on the product page, select any options, and add the item to your cart. Our design team will use your photo to create your custom piece.

What kind of photo works best?

Please upload a clear, front-facing, well-lit photo with the face fully visible. Higher resolution gives a better result. We'll contact you if we need a different image.

How long does production take?

Because every item is custom-made by hand, production typically takes 3–7 business days after design approval.

How long does shipping take?

Standard delivery usually takes 7–15 business days after production, depending on your location. You'll receive a tracking number by email once your order ships.

Can I change or cancel my order?

Because products are personalized, changes or cancellations are only possible within 12 hours of ordering, before production begins. Email support@madeova.com immediately and we'll do our best to help.

What if my item arrives damaged or defective?

Your satisfaction matters. If your item arrives damaged or has a manufacturing defect, contact us within 7 days with photos, and we'll arrange a free remake or refund for qualifying issues.

Can I return a custom item?

Custom-made products are made specifically for you and therefore cannot be returned or exchanged unless they arrive damaged or defective. This does not affect your statutory rights.

How can I track my order?

Once shipped, we email you a tracking link. You can also email us anytime with your order number.

Is my payment secure?

Absolutely. Checkout is protected with 256-bit SSL encryption, and we never store your card details. We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, and Shop Pay.

Still have a question? Email support@madeova.com — we usually reply within 24 hours.